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CrocoSlots Casino Privacy Policy

At CrocoSlots Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use our platform at crocoslots.com. By completing the CrocoSlots Casino login process and creating an account, you confirm that you have read and accepted the terms outlined in this document. We are committed to handling your data with transparency, responsibility, and full respect for your rights as a user.

CrocoSlots Casino is operated by Metlait SRL, a company incorporated under the laws of Costa Rica, and holds a valid gaming licence issued by the Tobique Gaming Commission (Licence No. 0000064). Our operations serve players across Australia, New Zealand, Canada, and Europe, and we adhere to the applicable data protection standards in those jurisdictions.

1. Information We Collect

When you register an account, use our services, or contact our support team, we may collect the following categories of personal data:

1.1 Personal Identification Data

  • Full name, date of birth, and nationality
  • Email address, phone number, and residential address
  • Government-issued identification documents (e.g., passport, driver's licence)
  • Proof of address documentation

1.2 Financial and Transactional Data

  • Payment method details (Visa, Mastercard, Skrill, Neteller, cryptocurrency wallet addresses, etc.)
  • Deposit and withdrawal history
  • Transaction amounts and timestamps

1.3 Technical and Usage Data

  • IP address, browser type, and operating system
  • Device identifiers and session data
  • Pages visited, games played, and time spent on our platform
  • CrocoSlots Casino app usage data and interaction logs

1.4 Communications Data

  • Messages sent to our live chat and email support at support@crocoslots.com
  • Records of promotional codes you have used, including any CrocoSlots promo code or CrocoSlots bonus code
  • Responses to our surveys and feedback forms

2. How We Use Your Information

We use the personal data we collect for clearly defined and lawful purposes. Here at CrocoSlots, we process your information to:

  • Verify your identity and age before granting access to our services
  • Process your deposits and withdrawals in a secure and timely manner
  • Manage your account, including your participation in the CrocoSlots VIP Program and Croco Coins loyalty levels
  • Deliver promotional communications, such as notifications about a CrocoSlots no deposit bonus, CrocoSlots 100 free spins offers, or CrocoSlots bonus codes for existing players
  • Conduct responsible gaming monitoring and enforce self-exclusion requests
  • Comply with anti-money laundering (AML) and Know Your Customer (KYC) obligations
  • Improve platform performance, including the CrocoSlots app and mobile experience
  • Resolve disputes, investigate suspicious activity, and maintain security
  • Fulfil our obligations under the Tobique Gaming Commission licence

3. Legal Basis for Processing

We process your personal data under the following legal grounds:

  • Contractual necessity: Processing is required to fulfil our obligations to you under the Terms and Conditions you accepted upon registration
  • Legal compliance: We are required to collect and retain certain data under AML regulations and our gaming licence conditions
  • Legitimate interests: We process data to protect our platform, detect fraud, and improve our services
  • Consent: Where you have opted into marketing communications, we process your data on the basis of your explicit consent, which you may withdraw at any time

4. Cookies and Tracking Technologies

Our CrocoSlots platform uses cookies and similar tracking technologies to enhance your experience, analyse user behaviour, and deliver relevant content. When you access our site, we may place the following types of cookies on your device:

  • Essential cookies: Required for basic platform functionality, including the CrocoSlots login session and account authentication
  • Analytics cookies: Help us understand how players interact with our site, which games they prefer, and how they navigate our content
  • Marketing cookies: Used to display relevant promotional offers, including information about croco slots free spins, croco slots bonus codes, and seasonal promotions
  • Preference cookies: Remember your selected language, currency, and display settings

You may manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect your ability to use certain features of our platform.

5. Data Sharing and Disclosure

We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers under strict confidentiality agreements in the following circumstances:

  • Payment processors: To facilitate your deposits and withdrawals via supported methods including Visa, Mastercard, Neteller, Skrill, and cryptocurrency networks
  • Game providers: Companies such as Evolution, Pragmatic Play, NetEnt, Play'n GO, and other software partners may receive technical data necessary to deliver their games
  • Regulatory authorities: We may be required to disclose data to the Tobique Gaming Commission or law enforcement agencies in response to a lawful request
  • KYC and fraud prevention services: Third-party identity verification providers help us maintain compliance and protect our players
  • Technical service providers: Hosting, analytics, and customer support tools that help us operate efficiently

6. Data Retention

We retain your personal data for as long as your account remains active and for a minimum of five (5) years following account closure, as required by our licensing obligations and applicable financial regulations. Transaction records may be retained for longer periods where legally mandated. When your data is no longer required, we securely delete or anonymise it in accordance with our internal data governance standards.

7. Your Rights

Depending on your country of residence, you may have the following rights regarding your personal data that we hold:

  • Right of access: You may request a copy of the personal data we hold about you
  • Right to rectification: You may ask us to correct inaccurate or incomplete information
  • Right to erasure: You may request deletion of your data where we no longer have a legal basis to retain it
  • Right to restriction: You may ask us to limit how we process your data in certain circumstances
  • Right to object: You may object to processing based on our legitimate interests or for direct marketing purposes
  • Right to data portability: You may request that we transfer your data to another service provider in a structured, commonly used format
  • Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact our data protection team by emailing support@crocoslots.com. We will respond to all verified requests within thirty (30) days.

8. Security Measures

At CrocoSlots Casino, we implement industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include SSL encryption across all connections, secure password hashing, two-factor authentication options, and restricted staff access to sensitive data. Our payment infrastructure is built to the highest security standards, supporting safe transactions via both traditional methods and cryptocurrency channels including BTC, ETH, LTC, and others.

9. Third-Party Links and Services

Our website may contain links to third-party platforms or embedded services. We are not responsible for the privacy practices of those external websites. We encourage you to review their privacy policies independently before providing any personal information.

10. Restricted Territories

We do not knowingly collect or process data from individuals located in countries where our services are restricted or prohibited. If we determine that an account has been opened from a restricted jurisdiction — including but not limited to the United Kingdom, the United States, Russia, Ukraine, or the Netherlands — we reserve the right to suspend the account and handle associated data in accordance with our legal obligations.

11. Updates to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our services, legal obligations, or regulatory requirements. When we make material changes, we will notify you via email or a prominent notice on the CrocoSlots Casino platform. Continued use of our services after any such update constitutes your acceptance of the revised policy. We recommend reviewing this page periodically to stay informed about how we protect your data.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out to us. Our support team is available 24/7 via live chat on the website, or you may write to us at support@crocoslots.com. We are here to help and will treat all enquiries with the utmost care and confidentiality.

Content updated: July 23, 2026